Privacy Policy
1. Introduction
This Privacy Policy explains how Draco Freight Logistics (“Draco Freight,” “we,” “us,” or “our”) collects, uses, shares, and protects your personal data when you visit our website, contact us, request a quote, subscribe to our newsletter, or otherwise interact with us.
Draco Freight Logistics is headquartered in Miami, Florida, USA. If you have any questions about this Privacy Policy or wish to exercise your rights, you can contact us at:
Email: support@dracofreight.com
Phone: +1 305-805-1550
Address: 1800 NW 129th Ave Suite 100, Miami, FL 33182
By using our website or providing personal data to us, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with it, please do not use our website or submit personal data to us.
We may update this Privacy Policy from time to time to reflect legal, technical, or business changes. When we make material changes, we will use reasonable efforts to notify you (for example, by updating the “Last updated” date or providing a notice on our website). We encourage you to review this page periodically.
This website is not intended for children under 16, and we do not knowingly collect data relating to children.
Our website may include links to third-party websites, plug-ins, and applications (for example, tracking tools or external portals). Clicking on those links may allow third parties to collect or share data about you. We are not responsible for the privacy practices of those third parties and encourage you to read their privacy notices.
2. What personal data we collect and from whom
“Personal data” means any information that identifies, relates to, or could reasonably be linked to an individual.
2.1 Information you provide to us
You may provide personal data to us when you:
Use our contact forms
Request a freight quote or logistics solution
Subscribe to our newsletter or marketing updates
Use Track & Trace or other online tools
Communicate with us by email, phone, or other channels
Engage with us as a customer, prospect, supplier, or partner
The personal data you provide may include:
Name and contact details (name, email, phone number, address)
Company name, job title, department
Shipment and logistics information (origin/destination, cargo details, incoterms, special handling requirements, etc.)
Account or communication preferences (e.g., newsletter subscription)
Any other information you choose to include in free-text fields
If you provide personal data of third parties (for example, a consignee, vendor, or colleague), you are responsible for ensuring you have the authority to share that information with us.
Certain information may be required for us to respond to your request (e.g., to provide a quote). Where information is mandatory, we will indicate this at the point of collection. If you do not provide required information, we may be unable to fulfill your request.
All personal data you provide must be accurate and up to date. You may contact us to correct or update your details at any time.
2.2 Information we collect automatically
When you visit our website, we automatically collect certain technical and usage information, including through cookies and similar technologies. This may include:
IP address
Browser type, device type, and operating system
Referring URLs, pages viewed, and time spent on pages
Clickstream data and navigation patterns
Time zone, language settings, and approximate location
We collect this information using tools such as:
Google Analytics
Google Tag Manager
PostHog
HubSpot tracking
LinkedIn Insight Tag
Meta (Facebook) Pixel
Microsoft Clarity
These tools help us understand how visitors use our site, improve performance, and measure the effectiveness of our marketing campaigns.
2.3 Information we receive from third parties
We may receive personal data about you from:
Business customers and partners (e.g., when a client lists you as a contact person for a shipment or account)
Marketing and CRM platforms such as HubSpot
Social networks and advertising partners (e.g., LinkedIn, Meta) where you have interacted with our content or ads
Public sources, such as company websites or professional directories
In many of these cases, we act as a service provider/processor for our business customers, and they are responsible for providing any necessary notices to you. Where we act as a processor, we handle your data strictly in line with their instructions and our contractual obligations.
3. How and why we use your personal data
We use your personal data only where we have a valid legal basis to do so. Depending on your location, these bases may include:
Performance of a contract (or steps prior to entering into a contract)
Legitimate interests (to operate and grow our business in a way that does not override your rights)
Compliance with legal obligations
Consent (where required by law, especially for certain marketing or cookies)
3.1 Providing our services and responding to requests
We use your personal data to:
Respond to inquiries and provide customer support
Provide freight forwarding, customs brokerage, trucking, warehousing, and related logistics services
Prepare and send quotes, proposals, and contracts
Manage shipments, bookings, and operational communications
Provide access to online tools such as Track & Trace
Legal basis: performance of a contract; legitimate interests in operating our business.
3.2 Marketing and communications
We may use your contact details and preferences to:
Send newsletters or industry updates (where permitted)
Inform you about services, events, or promotions that may be relevant to your business
Follow up on quote requests or previous interactions
You can opt out of marketing communications at any time by using the unsubscribe link in our emails or by contacting us at support@dracofreight.com. We may still send you non-marketing, service-related messages (e.g., shipment updates, legal notices).
Legal basis: consent (where required); legitimate interests in promoting and growing our business.
3.3 Analytics, performance, and personalization
We use analytics and tracking tools (Google Analytics, Tag Manager, PostHog, HubSpot, LinkedIn Pixel, Meta Pixel, Microsoft Clarity) to:
Understand how visitors use our website
Diagnose technical issues and maintain security
Improve website layout, content, and user experience
Measure and optimize advertising and campaigns
When required by law, we will obtain your consent before placing or reading non-essential cookies or similar technologies.
Legal basis: consent (for certain cookies/trackers); legitimate interests in understanding and improving our services.
3.4 Legal, regulatory, and security purposes
We may use your information to:
Comply with applicable laws, regulations, and industry standards (e.g., customs, export control, security)
Protect our rights, property, and safety, and that of our customers and partners
Detect, prevent, and investigate fraud, abuse, or security incidents
Legal basis: legal obligations; legitimate interests in protecting our business and users.
4. How we share your personal data
We do not sell your personal data.
We may share your personal data with:
Logistics and operational partners: carriers, airlines, ocean lines, trucking companies, warehouses, customs brokers, agents, and other parties involved in handling your shipment or providing requested services.
Service providers: IT and hosting providers, CRM systems (such as HubSpot), email service providers, analytics, and ad-technology vendors that support our website and operations.
Professional advisers: auditors, lawyers, accountants, and consultants, where reasonably necessary.
Authorities and regulators: customs, law enforcement, or other government entities where required by law or to protect our legal rights.
Business transfers: in connection with a merger, acquisition, financing, or sale of all or part of our business, subject to appropriate safeguards.
We require our service providers and partners to handle your personal data securely and only for the purposes we specify in our agreements with them.
5. International transfers
As a global logistics provider, we may process and store your personal data in the United States and in other countries where we or our service providers operate.
These countries may have different data protection laws than your country of residence. Where required by applicable law (for example, for residents of the European Economic Area, United Kingdom, or other jurisdictions with cross-border transfer rules), we will implement appropriate safeguards such as:
Standard contractual clauses approved by relevant authorities
Other lawful mechanisms for cross-border data transfers
You may contact us for more information about the safeguards used for international transfers.
6. Data security
We implement technical and organizational measures designed to protect your personal data against unauthorized access, loss, misuse, alteration, or destruction. These measures may include:
Secure servers and restricted access
Encryption in transit where appropriate
Access controls and authentication
Internal policies and staff training
However, no method of transmission or storage is completely secure. While we strive to protect your data, we cannot guarantee absolute security.
7. Data retention
We retain personal data only for as long as necessary to fulfill the purposes described in this Privacy Policy, including:
Providing services and maintaining business relationships
Meeting legal, regulatory, tax, or accounting obligations
Resolving disputes and enforcing agreements
Retention periods may vary depending on the type of data and applicable legal requirements (for example, customs, tax, and transport regulations often require specific retention periods).
When personal data is no longer required, we will delete it or anonymize it so that it can no longer be linked to an individual.
8. Your rights
Depending on your jurisdiction and subject to applicable law, you may have some or all of the following rights regarding your personal data:
Access – to request confirmation whether we process your data and to obtain a copy.
Correction – to request that inaccurate or incomplete data be corrected.
Deletion – to request deletion of your personal data where there is no longer a valid reason for us to keep it.
Restriction – to request that we restrict the processing of your personal data in certain circumstances.
Portability – to request a copy of your personal data in a structured, commonly used, and machine-readable format, where technically feasible.
Objection – to object to processing based on our legitimate interests or for direct marketing.
Withdraw consent – where processing is based on your consent, you may withdraw it at any time, without affecting the lawfulness of processing before withdrawal.
To exercise any of these rights, please contact us at info@dracofreight.com. We may need to verify your identity before fulfilling your request and may be unable to fully comply if doing so would conflict with legal obligations or third-party rights.
If you are located in the European Union, United Kingdom, or another region with specific data protection authorities, you may also have the right to lodge a complaint with your local supervisory authority.
9. Cookies and similar technologies
We use cookies and similar technologies to operate our website, enhance performance, personalize content, and analyze traffic. This includes use of:
Google Analytics
Google Tag Manager
PostHog
HubSpot tracking
LinkedIn Insight Tag
Meta Pixel
Microsoft Clarity
You can manage or disable cookies through your browser settings. Some cookies are essential for the proper functioning of the site; if you block them, parts of the site may not work correctly.
Where required by law, we will obtain your consent before using non-essential cookies.
10. Children’s privacy
Our website and services are directed to business users and are not intended for children under 16. We do not knowingly collect personal data from children. If you believe a child has provided personal data to us, please contact us so that we can delete it.
11. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new “Last updated” date. Your continued use of our website or services after any update constitutes your acceptance of the revised Policy.
12. How to contact us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, you can contact us at:
Draco Freight Logistics
Email: info@dracofreight.com
Phone: +1 305-805-1550
Address: 1800 NW 129th Ave Suite 100, Miami, FL 33182